FAQ

General Questions

Are your Sample Packs Royalty-Free?

YES! The products we sell can be used in your releases without paying any additional royalties to the rights owners. If there are ever any exceptions to this rule then the terms of the exception will be made very clear on the relevant product page.

When I buy a Sample Pack from ProducerLoops.com, what exactly am I paying for?

When you buy a Sample Pack from us, the price includes a license to use the samples/loops in your music releases, royalty-free. Please keep your receipt as proof of purchase. However, if you ever need to get clearance on a loop or sample and you don't have your receipt then we will be happy to provide you with a copy, or if you like, we'll contact the relevant manufacturer to confirm that you bought the product legitimately.


Ordering

How do I place an order?

It couldn't be easier. Simply find a product you want to order, click Add to Cart, then click Checkout. Pay for your product(s) and we will email your download link(s). Click on the download link to download the product from our server, which has been optimized for fast downloading. Once you've completed the download process you're ready to start making music using your new loops and samples. If you have any questions about ordering products from ProducerLoops.com then please contact our friendly support team. We're open 365 days a year.


Payment

What payment methods do you accept?

We accept all major Credit Card and Debit Cards and PayPal.

Why won't your site accept my Credit Card?

Our site uses PayPal Website Paymens Pro to process all Credit Card and Debit Card payments. Occasionally, PayPal may choose not to accept a card based on a number of criteria. If you have used your Card frequently during the past 24-hours this can trigger alarm bells, for example. In this instance, please pay directly through PayPal, by choosing the PayPal Pro Express Checkout option. If you still have problems then please contact us for support.


Technical Support

How long will it take for me to download this product?

That depends on the speed of your computer and the size of the file. You can get a fairly accurate indication of how long it will take you to download a product from the product page. Look for the "Download Size" on the left tab.

My ZIP file is coming up as corrupted when I try to extract it. What do I do?

Occasionally, if a ZIP file has been created on a MAC, then PCs may not be able to open it through Windows XP or Vista and you may receive an error message. However, in this situation, we recommend that you download WinRar from https://www.rarlab.com/download.htm - Once you have installed it, simply navigate to the ZIP file and right click on it, then select the option to "Repair Archive". This will normally fix all errors. However, if you still get an issue then please contact us for support. We aim to remedy all errors within 1 working day.

I am trying to download my product using a download manager and it won't work!

Please do not use download managers to download your purchases. Simply click the link in your browser and you won't get any problems. We do not support download managers, so please do not ask for support if you decide to use them.

Browser Freezes While Downloading?

If you find that your internet browser freezes part way through the downloading process, then please try opening the download link(s) in a different browser. Sometimes older versions of Internet Explorer can cause freezing issues, where Firefox and Google Chrome will work fine.

If you are using a Macintosh, then you should be aware that certain versions of Safari can cause freezing issues, where Opera and Mozilla Firefox will generally download our products perfectly. If you still experience issues then please email support. Please allow up to 12 hours for a response (Monday-Friday) and 24 hours during weekends and holidays. Thank you.

Best Extraction Programmes for .ZIP and .RAR files (PC)

We have found WinRAR to be the most reliable extraction programme for .ZIP and .RAR files on the PC. Not only does this programme extract .ZIP and .RAR files extremely well, but it can also convert archives that have been created on Macintosh computers so that they will work on modern PC systems.

Sometimes, these Mac archives are reported as "Corrupt" when trying to extract them using Windows XP or Vista. They are not corrupt, it's just Windows can not open them since Microsoft made changes the unzip process. However, you can "Repair" these Mac formatted archives in WinRAR by following the tips below.

Repairing a "Corrupt" Archive in WinRAR:

1.) Download the Free Version of WinRAR

2.) Install WinRAR onto your computer.

3.) Open WinRAR then navigate to the ZIP file, right-click on the file then select "Repair Archive"

4.) This will create a new "repaired" Archive.

5.) Simply extract this new archive and you will find the errors have been fixed.

Other Issues with Mac Archives:

Many of our manufacturers develop their products using Macintosh computers as this is the primary platform used to create professional music, so you should be aware that Mac generated archives also contain small Mac "image" files. These are tiny 1kb files that are created automatically when compressing .ZIP files on the Macintosh.

You may find that if you have a file called "drumloops.wav" that another file called "._drumloops" appears next to it in the folder's contents. It is fairly obviously that these files aren't loops or samples, but we mention this in case you have any concerns.

Mac image files are only viewable on the Mac and they can not be viewed or used on the PC. If you are a PC user then we recommend you delete these files from your computer.

Best Extraction Programmes for .ZIP and .RAR files (Mac)

Our considerable experience has shown that WinRAR is the most reliable extraction programme for ZIP files on the Mac. In contrast, we have found that UnRarX is the best programme for extracting RAR files on the Mac.

Browser Freezes While Downloading?

If you find that your internet browser freezes part way through the downloading process, then please try opening the download link(s) in a different browser. Sometimes older versions of Internet Explorer can cause freezing issues, where Firefox and Google Chrome will work fine.

If you are using a Macintosh, then you should be aware that certain versions of Safari can cause freezing issues, where Opera and Mozilla Firefox will generally download our products perfectly. If you still experience issues then please email support. Please allow up to 12 hours for a response (Monday-Friday) and 24 hours during weekends and holidays. Thank you.


Download Links

I have not received my download links. What's going on?

If you haven't received your download links the first thing to do is to check your SPAM folder in case your email service provider has delivered it there. If you cannot find your download link in the SPAM folder, then please check your "order status" which you can find in the order confirmation email. If the order status is "Queued" this means your order has been queued for manual processing. This occurs when your order fails to pass all of our security checks. This is nothing to be majorly concerned by as all genuine orders will be satisfied. Our security checks are put in place to prevent fraud, so we can continue to operate effectively. Generally, queued orders are manually processed and emailed by one of our staff members every 4-12 hours, depending on the time of day you order. If you order between 10PM and 9AM GMT and your order is queued then you will receive your download links  at 9AM GMT. If you are from the USA or Canada then you should be aware that the UK is 6-8 hours ahead of your time, so email and telephone contact at night (our time) will not be responded to. We will however deal with your issues first thing in the morning. If this has not answered your question then please contact us.

What is a Download Link?

A download link is a URL that is emailed to you when you order a product from ProducerLoops.com. When you click the download link it will open up a web page at ProducerLoops.com that will allow you to download the product(s) direct to your computer. Generally, our downloadable products come in ZIP and RAR formats. Both of these file formats can be extracted using WinRAR, which we highly recommend for use with our products. Download WinRAR here.